Outlook wont send or retrieve messages with closing outlook first
Clear Outlook Cache
Like most apps, Outlook saves cache files on your computer to improve performance. Whether overwhelming or corrupted, these files might sometimes be the reason why Outlook can't receive emails, so managing them is one of the
best fixes for Outlook problems.
You can try deleting the Outlook cache and see if that solves the problem. This won't delete any of your Outlook emails or their attachments. To clear the cache:
- Press the Win + R keys to open the Run dialog box.
- Type the following and hit Enter: %localappdata%\Microsoft\Outlook
- A File Explorer window will open, and you'll see a folder called RoamCache. Open this folder, and your Outlook cache files will be located there.
- Select all files in this folder by pressing Ctrl + A. Then, right-click on any one file and click Delete (Or just hit the Delete key on your keyboard).
Create a new outlook profile
Close Outlook
Press Left Shift while clicking on outlook icon
- create new profile
- reconnect email on new profile
Clear outlook Credentials from Windows Credential Manager
- Close Outlook
- press windows key and 's'
- search for "credential manager"
- clear any credentials related to outlook or office
- restart outlook
reinstall/ Repair office
- Close outlook and other office programs
- open setting / apps
- click on office
- click repair
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